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↩ī¸ Returns & Refund Policy

Hassle-free returns within 7 days of delivery

📋 Return Policy Overview

Easy 7-Day Returns You can return or exchange any product within 7 days of delivery, completely hassle-free.
📅

7-Day Window

Return within 7 days of receiving your order

🆓

Free Returns

Free return shipping for defective items

💰

Quick Refunds

Refund processed within 5-7 business days

🔄

Easy Exchange

Exchange for different size or design

✓ Return Eligibility

Products Eligible for Return:

Products NOT Eligible for Return:

🔄 Return Process

1

Request Return

Submit return request within 7 days

2

Get Approval

We verify and approve your return

3

Ship Back

Get return label and ship your item

4

Receive & Verify

We receive and inspect the item

5

Process Refund

Refund credited to your account

Detailed Steps:

1

Initiate Return Request

Log into your account → Orders → Select order → Click "Return" button. Or use the return request form below to initiate a return.

2

Choose Return Reason

Select the reason from the dropdown (Quality issue, Wrong product, Change of mind, Size issue, etc.)

3

Receive Return Label

Within 24 hours, you'll receive a return shipping label via email. For defective items, shipping is FREE. For change of mind, ₹49 shipping charge applies.

4

Pack & Ship

Pack the item securely in original packaging. Print the return label and stick it on the package. Drop it at the nearest courier pickup point or arrange for pickup (select locations).

5

In Transit

Your return package is in transit. You can track it using the tracking number provided with the return label.

6

Inspection & Approval

We receive your package and inspect the item. If it matches return conditions, we approve it. You'll receive notification within 2-3 business days.

✓

Refund Processed

Upon approval, refund is processed to your original payment method. It takes 5-7 business days for the amount to reflect in your account.

💰 Return Shipping Charges

Return Reason Shipping Charge Refund Amount
Defective/Damaged Item FREE Full (100%)
Quality Issue FREE Full (100%)
Wrong Product FREE Full (100%)
Change of Mind ₹49 Full minus ₹49
Size/Design Issue FREE Full + Exchange

⏱ī¸ Refund Timeline

Expected Refund Time: From return request to refund received: 10-15 business days (subject to bank processing time)

Day 1

Return request submitted

Day 1-2

Return label sent via email

Day 3-5

Package shipped to warehouse

Day 6-8

Item received & inspected

Day 9-10

Approval & refund initiated

Day 10-15

Money reflected in account

⚠ī¸ Damage & Defect Claims

If You Receive a Damaged Item:

For Quality/Defect Issues:

Quick Resolution: For damage claims, we prioritize fast resolution and often process replacements within 48 hours.

🔄 Exchange Policy

You can exchange products for a different size, color, or design within 7 days of delivery at no extra charge (except shipping if returning due to change of mind).

How to Exchange:

📝 Request Return

❓ Return FAQs

Can I return an item after 7 days? +
No, we strictly follow a 7-day return window from the date of delivery. After 7 days, items cannot be returned or exchanged. However, defective items may be covered under warranty.
How much is the return shipping charge? +
For defective, damaged, or wrong product issues - FREE return shipping. For change of mind returns - ₹49 return shipping charge. Free return shipping is not available for exchange of sizes/designs unless there's a quality issue.
When will I receive my refund? +
Refunds are processed within 5-7 business days after we receive and approve your return. It may take an additional 2-3 business days for the money to reflect in your bank account, depending on your bank.
Can I return a gift item? +
Yes, gift items can be returned following the same 7-day policy. Refunds will be credited to the payment method used for the original purchase. Gift cards cannot be returned.
What if the item is damaged during return shipping? +
Please ensure proper packaging when returning items. If damaged during return shipping, the buyer is responsible as the item was already inspected by us. We recommend using secure packaging.
Can I exchange for a different product? +
Exchanges are available for different sizes/colors of the same product at no extra cost. For different products, you'll need to return the current item and place a new order.
Do you offer store credit instead of refund? +
By default, we process refunds to your original payment method. Store credit is available only if you explicitly request it. Store credit is 110% of the refund amount (added benefit).
Can I track my return shipment? +
Yes! The return label includes a tracking number. You can track your return shipment in real-time. You'll also receive updates via SMS and WhatsApp when the package is received.

📞 Need Help?

Our support team is available to help with any return-related queries.

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