📋 Terms of Service

Introduction

Welcome to Vividhata ("Company," "we," "us," "our"). These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you") and Vividhata regarding your use of our website (https://vividhata.com) and all related services, products, and content.

By accessing, browsing, or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.

1. Definitions

2. Use License & Restrictions

Granted License

Subject to these Terms, we grant you a limited, non-exclusive, revocable license to access and use our Website for lawful purposes only.

Prohibited Uses

You agree NOT to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Harass, threaten, or defame others
• Post false, misleading, or fraudulent information
• Hack, crack, or attempt unauthorized access
• Upload viruses, malware, or harmful code
• Scrape, crawl, or automatically download content
• Reverse engineer or decompile software
• Use for commercial purposes without permission
• Spam or engage in fraudulent transactions
• Impersonate another person or entity
• Interfere with Website functionality or services

3. User Account & Responsibilities

Account Creation

To purchase products, you may be required to create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials.

User Responsibilities

• Provide accurate and truthful information
• Maintain password confidentiality
• Update information when it changes
• Accept responsibility for all account activities
• Comply with all applicable laws
• Not use account for unlawful purposes

Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, illegal activities, or any other reason at our discretion.

4. Products & Services

Product Description

We strive to provide accurate descriptions and images of our products. However, we do not warrant that product descriptions, images, prices, or availability are accurate, complete, or error-free. All products are subject to availability.

Product Availability

Products are offered subject to availability. We reserve the right to limit quantities and discontinue any product at any time. If a product becomes unavailable after you place an order, we will notify you and process a full refund.

Product Quality

All products are handcrafted and may have minor variations in color, size, and design. These variations are characteristics of handmade items and are not defects.

5. Pricing & Payment

Price Changes

We reserve the right to change prices at any time. Prices displayed at the time of purchase are the prices you agree to pay. We do not offer price matching or price protection.

Payment Methods

We accept payment through:

• Credit Cards (Visa, Mastercard, Amex)
• Debit Cards
• Net Banking
• UPI Payments
• Digital Wallets
• Cash on Delivery (COD)

All payments are processed securely through Razorpay. By providing payment information, you authorize us to process payment for your order.

Payment Terms

• Payment must be made in full at the time of order placement
• We will not process your order until payment is received and verified
• You are responsible for all charges and applicable taxes
• Fraudulent or unauthorized transactions will be reported

Refunds

Refunds are processed according to our Return Policy. Refunds will be credited to the original payment method within 5-7 business days after approval.

6. Shipping & Delivery

Shipping Information

For detailed shipping information, timelines, costs, and coverage, please refer to our Shipping Information page.

Delivery Times

Delivery times are estimates and not guaranteed. We are not responsible for delays caused by courier partners, weather, natural disasters, or other unforeseen circumstances.

Risk of Loss

Once shipped, the risk of loss passes to the customer. We recommend purchasing shipping insurance for high-value orders.

Delivery Issues

If your order does not arrive, is damaged, or is lost in transit, contact us immediately with tracking information and photos as proof. We will work with the courier to resolve the issue.

7. Returns & Refunds

For complete information on our return policy, refund process, and eligibility requirements, please refer to our Returns & Refund Policy.

By placing an order, you acknowledge that you have read and agree to our return policy. No exceptions or deviations from the stated policy will be made.

8. Intellectual Property

Website Content

All content on our Website, including text, images, logos, graphics, and videos, is the property of Vividhata or its content suppliers and is protected by copyright and intellectual property laws.

Limited Use License

You may view and print content for personal use only. You may not reproduce, distribute, transmit, or display content without our written permission.

Product Names & Trademarks

"Vividhata" and other names, logos, and marks are trademarks of our Company. You may not use these without our express written consent.

User-Generated Content

By submitting reviews, comments, or other content, you grant us a worldwide, royalty-free license to use, reproduce, and display your content. You warrant that you own or have rights to the content you submit.

9. Warranties & Disclaimers

Product Warranty

All products are provided "as-is" without express or implied warranties. We make no warranty regarding:

• Merchantability or fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy or completeness of descriptions
• Website availability or uninterrupted service

Disclaimer of Liability

Our Website and services are provided on an "as-is" and "as-available" basis. We disclaim all warranties, express or implied, to the fullest extent permitted by law.

10. Limitation of Liability

To the fullest extent permitted by law, Vividhata shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Lost profits, revenue, or business opportunities
• Loss of data or information
• Third-party claims or damages
• Any other damages exceeding the amount paid for the product

Some jurisdictions do not allow limitation of liability, so this clause may not apply to you. In such cases, our liability shall be limited to the extent permitted by law.

11. Indemnification

You agree to indemnify and hold harmless Vividhata, its owners, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your violation of any law or regulation
• Your use of our Website or services
• Your infringement of third-party rights
• Any content you submit or share

12. Dispute Resolution

Informal Resolution

If a dispute arises, we encourage you to contact us first to attempt resolution. Please contact us at the information provided in Section 14.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Jurisdiction

Both parties agree to submit to the exclusive jurisdiction of the courts located in Pune, Maharashtra, India.

Arbitration

For disputes not resolved informally, both parties may choose binding arbitration as an alternative to litigation. Arbitration will be conducted under Indian Arbitration and Conciliation Act, 1996.

13. Termination

Termination by Us

We may terminate or suspend your account and access to our services immediately, without notice, for any reason, including:

• Violation of these Terms
• Illegal or fraudulent activity
• Abusive or harmful behavior
• Non-payment of charges
• Business or operational reasons

Termination by You

You may terminate your account at any time by contacting us. Upon termination, your rights under these Terms will cease immediately.

Effect of Termination

Termination does not relieve you of obligations for payments owed. Sections regarding intellectual property, limitations of liability, and dispute resolution survive termination.

14. Contact Us

15. Additional Terms

Entire Agreement

These Terms, along with our Privacy Policy and other posted policies, constitute the entire agreement between you and Vividhata regarding your use of our services.

Modifications

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Website. Your continued use constitutes acceptance of modified Terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right does not constitute a waiver of that right. We may enforce our rights at any time.

Assignment

You may not assign these Terms without our consent. We may assign our rights without notice.

No Partnership

Nothing in these Terms creates a partnership, agency, or employment relationship between you and Vividhata.